Introduction

At Fildes Healthcare, we are committed to protecting your privacy and safeguarding the personal information you share with us. We understand that privacy is especially important when it comes to healthcare services, and we strive to maintain the highest standards of confidentiality, security, and transparency.

This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, contact our team, request services, or interact with us online. By using our website or submitting your information, you acknowledge that you have read and understood this Privacy Policy.

We encourage you to review this policy carefully to understand how your information is handled.

Information We Collect

To provide quality home healthcare services and improve your experience, we may collect different types of information.

Personal Information

When you contact us or complete a form on our website, we may collect:

• Full name
• Email address
• Phone number
• Home address
• City and state
• Preferred contact method
• Information about requested services
• Any additional information you voluntarily provide

Healthcare-Related Information

If you request care or inquire about healthcare services, you may choose to share information including:

• General health concerns
• Medical conditions
• Mobility limitations
• Care preferences
• Family caregiver information
• Insurance-related information (if applicable)

Please only provide healthcare information necessary for us to understand your care needs.

Technical Information

When you browse our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Referral website
• Date and time of your visit

This information helps us improve website performance and user experience.

How We Use Your Information

Fildes Healthcare uses your information to provide safe, efficient, and personalized services.

Your information may be used to:

• Respond to inquiries and requests
• Schedule consultations
• Coordinate home healthcare services
• Develop personalized care plans
• Improve customer support
• Communicate service updates
• Respond to questions
• Improve website functionality
• Analyze website performance
• Maintain security
• Comply with applicable legal obligations
• Prevent fraud or unauthorized activity

We only collect information that is reasonably necessary for these purposes.

Communication with You

We may contact you using the information you provide to:

• Confirm appointments
• Respond to inquiries
• Provide requested information
• Discuss available healthcare services
• Send follow-up communications
• Notify you of important updates
• Respond to customer service requests

You may request that we stop non-essential communications at any time.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember user preferences
• Improve website functionality
• Analyze visitor traffic
• Understand website usage
• Enhance website security
• Improve future content and services

You can disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Third-Party Services

We may use trusted third-party providers to support our website and business operations.

These providers may assist with:

• Website hosting
• Website analytics
• Email communication
• Appointment requests
• Customer support
• Security monitoring

These providers are expected to maintain appropriate safeguards for any information they process on our behalf.

Information Sharing

Your privacy is extremely important to us.

We do not sell, rent, or trade your personal information to third parties.

We may share information only when necessary to:

• Deliver requested services
• Coordinate care with authorized healthcare professionals
• Work with trusted service providers
• Comply with legal obligations
• Respond to lawful government requests
• Protect the rights, safety, and security of our clients, employees, or organization

Any sharing is limited to what is reasonably necessary.

Data Security

Fildes Healthcare takes reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

Our security practices may include:

• Secure website technologies
• Encryption where appropriate
• Access controls
• Employee confidentiality practices
• Secure data storage
• Regular security monitoring

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Provide requested services
• Maintain business records
• Meet legal obligations
• Resolve disputes
• Enforce agreements
• Improve our services

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Update your information
• Request deletion of certain information
• Restrict certain processing activities
• Withdraw consent where applicable
• Request a copy of your personal information
• Object to certain uses of your information

To exercise these rights, please contact us using the information provided below.

Children’s Privacy

Protecting children’s privacy is important to us.

Our website is not intended to collect personal information directly from children without appropriate parental or legal guardian involvement.

When providing Pediatric Care services, any information submitted regarding a child should be provided by a parent, legal guardian, or authorized representative.

Healthcare Information

If you submit healthcare-related information through our website, we treat it with appropriate care and confidentiality.

Please avoid sending highly sensitive medical information through unsecured online forms or email unless specifically requested. If additional medical documentation is required, our team will provide guidance on secure methods for sharing information.