Welcome to Fildes Healthcare

Welcome to the Fildes Healthcare website. These Terms and Conditions (“Terms”) govern your access to and use of our website, services, content, and any communication you have with us through our online platforms.

By accessing, browsing, or using this website, you agree to comply with these Terms and Conditions. If you do not agree with any part of these Terms, please discontinue use of our website.

These Terms are intended to create a safe, transparent, and respectful experience for everyone who visits our website or requests our home healthcare services.

About Fildes Healthcare

Fildes Healthcare is dedicated to providing compassionate, high-quality home healthcare services designed to improve the quality of life for individuals and families. Our services include:

• Personal Care
• Live-In Care
• Skilled Nursing Care
• Home Care Services
• Private Duty Nursing
• Pediatric Care

Our website is intended to provide general information about our services and to help individuals connect with our team for care inquiries.

Acceptance of Terms

By using this website, you confirm that you:

• Are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
• Agree to comply with these Terms and all applicable laws and regulations.
• Will use this website only for lawful purposes.
• Will not misuse, interfere with, or attempt to disrupt the website or its services.

Your continued use of the website constitutes your acceptance of these Terms and any future updates.

Website Use

You may use the Fildes Healthcare website to:

• Learn about our services.
• Contact our team.
• Request information or consultations.
• Submit service inquiries.
• Access educational healthcare resources.
• Browse publicly available content.

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to our systems.
• Upload malicious software or harmful code.
• Interfere with website functionality.
• Copy or reproduce website content without written permission.
• Misrepresent your identity when communicating with us.
• Submit false, misleading, or fraudulent information.

Healthcare Information Disclaimer

The information available on this website is provided for general educational and informational purposes only.

Website content is not intended to:

• Replace professional medical advice.
• Diagnose medical conditions.
• Recommend specific treatments.
• Serve as emergency medical guidance.
• Establish a healthcare provider-patient relationship through website use alone.

Always consult a qualified healthcare professional regarding medical concerns or treatment decisions.

If you are experiencing a medical emergency, call your local emergency services immediately.

Service Availability

The services displayed on this website may vary depending on location, staffing availability, licensing requirements, and individual client needs.

Submitting a request through our website does not guarantee that services will be available or that care will begin immediately. All service requests are subject to assessment, eligibility, scheduling, and mutual agreement.

Appointment Requests

Any appointment, consultation, or service request submitted through our website is considered a request only.

Appointments become confirmed only after:

• We receive your request.
• Our team contacts you.
• Availability is confirmed.
• Required assessments are completed.
• Both parties agree to proceed.

Client Responsibilities

Clients and family members agree to:

• Provide accurate information.
• Notify us of changes in health conditions.
• Share relevant medical information when appropriate.
• Treat caregivers and staff respectfully.
• Provide a safe working environment for caregivers.
• Follow agreed-upon care plans when applicable.
• Notify us promptly of scheduling changes or cancellations.

Providing inaccurate information may affect the quality or availability of services.

Payment Terms

Fees for healthcare services will be discussed before services begin.

Unless otherwise agreed:

• Payment is due according to the agreed billing schedule.
• Additional services may result in additional charges.
• Clients are responsible for understanding applicable fees.
• Outstanding balances may require follow-up before additional services are scheduled.

Any billing questions should be directed to our administrative team.

Cancellations and Scheduling

We understand that schedules can change.

If you need to cancel or reschedule a visit, please notify us as early as possible. Advance notice allows us to adjust caregiver schedules and continue providing quality service to all clients.

Repeated last-minute cancellations may affect future scheduling availability.

Privacy

Your privacy is important to us.

Information collected through this website is handled in accordance with our Privacy Policy.

By using this website, you acknowledge that you have reviewed our Privacy Policy and understand how your personal information may be collected, used, and protected.

Intellectual Property

All content on the Fildes Healthcare website, including but not limited to:

• Text
• Logos
• Graphics
• Images
• Service descriptions
• Website design
• Layout
• Icons
• Branding
• Downloadable materials

is the property of Fildes Healthcare or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, or commercially exploit any website content without prior written permission.

Third-Party Links

Our website may contain links to third-party websites for your convenience.

These links do not constitute an endorsement of third-party content, products, or services. Fildes Healthcare is not responsible for the privacy practices, security, availability, or accuracy of information on external websites.

Users access third-party websites at their own discretion.

Website Availability

We strive to keep our website available and functioning smoothly at all times.

However, we cannot guarantee uninterrupted access. The website may occasionally be unavailable due to:

• System maintenance
• Software updates
• Technical issues
• Internet interruptions
• Security enhancements
• Circumstances beyond our control

We are not responsible for any inconvenience resulting from temporary website interruptions.

Limitation of Liability

To the fullest extent permitted by law, Fildes Healthcare shall not be liable for any indirect, incidental, consequential, or special damages arising from:

• Use of this website.
• Inability to access the website.
• Reliance on website content.
• Technical errors or interruptions.
• Unauthorized access to information.
• Third-party website content.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

Indemnification

You agree to indemnify and hold harmless Fildes Healthcare, its employees, caregivers, contractors, affiliates, and representatives from any claims, losses, liabilities, damages, or expenses arising from:

• Your misuse of the website.
• Violation of these Terms.
• Infringement of another person’s rights.
• Submission of false or misleading information.

User Communications

Any information submitted through contact forms, email, or other communication channels should be truthful and appropriate.

You agree not to submit content that is:

• False or fraudulent.
• Offensive or abusive.
• Defamatory.
• Threatening.
• Unlawful.
• Infringing on the rights of others.

We reserve the right to decline or remove inappropriate communications.